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Buffering or Freezing Troubleshooting Lumvara App
Sometimes you may experience buffering due to insufficient bandwidth, or because your internet...
Buffering or Freezing Troubleshooting Nova App
Sometimes you may experience buffering due to insufficient bandwidth, or because your internet...
Can I Use a Different App Than The Suggested?
You’re free to use any app of your choice, but we only offer support for our recommended apps.
How Many Devices and Networks You Can Use
You can install the app on unlimited devices — there's no cap on installations. What's restricted...
How is The Nova Video Different From The Classic?
Key Differences Compared to the Classic Video:
More stable: Improved performance and...
How to Change Your App Password
Your app password is the password you use to sign in to the ClearFront app on your streaming...
How to Change Your ClearFront Dashboard Password
Your dashboard password is the password you use to log in to your ClearFront account at...
How to Get a Free Trial
1. Sign up here and enter your details.
2. Once you've filled out all your details select...
I Don't Remember my Login Details
1. Sign-in into your ClearFront account using your Username and Password or with your Passkey, if...
One Video Subscription Per Account
Each ClearFront account supports one active video subscription at a time. If you currently have a...
TiVo Stream 4K: Fixing Apps That Get Removed After the Latest Android Update
TiVo recently pushed a system update to the TiVo Stream 4K that upgrades it from Android 10 to...
Troubleshooting Common App Issues
If the app is crashing, freezing, showing a black screen, displaying an error code, or not...
Unsupported Devices
We Don't support
Mag Box and Portals
Roku devices
Chromecast
VPN Usage: What You Need to Know
A VPN is not necessary to access our services, and customers should be aware that using one...
What is an API Call?
In this context, an API call refers to the number of simultaneous device connections your account...
Why We Can Only Assist Customers Who Contact Us from Their Registered Email
For your security and privacy, our support team can only assist customers who contact us from the...
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