You will get an error when paying if our security system detects something unusual with your connection. To solve it, simply go true the following steps:

 

  1. Apple Devices

    • If you’re using an Apple device to make your purchase, make sure the Limit IP Address Tracking option is turned off.

    • Click here to learn how to disable it on a iPhone. If you're using a Mac click here.

  2. VPN or Proxy

    • If you’re connected to a VPN or proxy, please turn it off.

    • These services can prevent our system from identifying your location, which may block your payment from going through.

  3. Network Connection

    • If you’re connected to your home Wi-Fi, try switching to a different network (for example, your mobile data/GSM network) and attempt the payment again.

    • Conversely, if you were using mobile data, try connecting to Wi-Fi.

Following these steps should resolve most payment-related issues.

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