Trouble Paying? Here's How to Fix It

If you're seeing an error at checkout, our security system may have detected something unusual with your connection. This is easy to fix — just work through the steps below until your payment goes through.

1. T-Mobile Users If you're on a T-Mobile mobile connection, try switching to Wi-Fi before completing your payment. T-Mobile uses a technology called CGNAT that can cause issues with payment systems.

2. Apple Device Users If you're using an iPhone or Mac, make sure Limit IP Address Tracking is turned off.

• iPhone: How to disable Limit IP Address Tracking on iPhone
• Mac: How to disable it on a Mac

3. VPN or Proxy If you're connected to a VPN or proxy, please turn it off and try again. These services can hide your location, which may cause your payment to be blocked.

4. Try a Different Network Sometimes simply switching networks does the trick:

• On Wi-Fi? Try switching to mobile data.
• On mobile data? Try connecting to Wi-Fi instead.

If you've tried all of the above and are still having trouble, please reach out to our support team and we'll be happy to help.