1. Contact Customer Support First
Before requesting a refund, we recommend reaching out to our customer support team. In many cases, our team can help resolve the issue you're experiencing without the need for a refund. You can contact us by email at support@cfplatform.xyz.
2. Refund Eligibility Requirements
If you still wish to proceed with a refund request, please review the following conditions. All requirements must be met for a refund to be considered:
- Purchases made for Video content are non-refundable.
- You must be a first-time customer. Refunds are not available if you have previously purchased any plan with us.
- Refunds are not available to customers located in the UAE or Israel, as we cannot guarantee service availability in these regions due to government-imposed restrictions.
- Refunds are not issued for issues related to internet throttling by your internet service provider (ISP).
3. How to Request a Refund
If your request meets the eligibility requirements above, please send an email to support@cfplatform.xyz with the following information:
- The reason for your refund request
- Your order or transaction ID (if available)
4. Need Help?
If you have any questions about this policy or your eligibility for a refund, our customer support team is happy to assist. Contact us at support@cfplatform.xyz.
