Yes — we'll make sure you're notified before your subscription expires.
1. Invoice sent 7 days before expiration
You will receive an invoice via your registered email address 7 days before your subscription expires. If you have a credit card saved or your PayPal account connected, our system will automatically attempt to capture the payment.
2. In-app notification if payment fails
If the payment is not received or fails, you will see an in-app notification each time you sign in, starting from 5 days or less before your subscription expires.
3. Email reminder 3 days before expiration
If payment still hasn't been received, you will get an additional email reminder 3 days before your expiration date.
4. What happens if the subscription expires
If payment is not completed by the expiration date, your subscription will expire and access to your service may be paused until payment is made.
Avoiding interruptions
To prevent any disruption to your service, make sure your saved payment method is up to date and that your registered email address is correct, as this is where all renewal notices will be sent.
Need help?
If you believe a payment was made but your subscription still shows as expired, please contact our support team for assistance attaching any receipts or proof of payment.
