Trouble Paying? Here's How to Fix It
If you're seeing an error at checkout, our security system may have detected something unusual with your connection. This is easy to fix — just work through the steps below until your payment goes through.
1. T-Mobile Users If you're on a T-Mobile mobile connection, try switching to Wi-Fi before completing your payment. T-Mobile uses a technology called CGNAT that can cause issues with payment systems.
2. Apple Device Users If you're using an iPhone or Mac, make sure Limit IP Address Tracking is turned off.
3. VPN or Proxy If you're connected to a VPN or proxy, please turn it off and try again. These services can hide your location, which may cause your payment to be blocked.
4. Try a Different Network Sometimes simply switching networks does the trick:
- On Wi-Fi? Try switching to mobile data.
- On mobile data? Try connecting to Wi-Fi instead.
If you've tried all of the above and are still having trouble, please reach out to our support team and we'll be happy to help.
