If you haven't received your verification code, here are a few steps to help resolve the issue.
1. Check that your email address is correct
Make sure the email address you signed up with is spelled correctly and free of typos. If you entered an incorrect address, you will need to sign up again using a valid email address.
2. Check your spam or junk folder
Verification emails sometimes get filtered into spam or junk folders by mistake. Please check there and mark the email as "not spam" if found, so future emails land in your inbox.
3. Check other folders and filters
Some email providers also sort messages into tabs like "Promotions" or "Updates" (common in Gmail), or apply custom filters that may redirect the message elsewhere. It's worth checking these as well.
4. Whitelist our email address
To prevent future delivery issues, add our sending address to your contacts or safe sender list: no-reply@cfplatform.xyz
5. Make sure you're using the most recent code
If you requested multiple codes, only the most recently sent one will be valid. Using an older code will result in an error.
6. Check that the code hasn't expired
Verification codes are valid for a limited time only. If too much time has passed since you received it, you will need to request a new one.
7. Request a new verification code
If you still haven't received it after checking the above, you can request a new verification code from the sign-in or sign-up page.
Still having trouble?
If none of the above steps work, please contact our support team for further assistance.
