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Buffering or Freezing Troubleshooting

Sometimes you may experience buffering due to insufficient bandwidth, or because your internet...
Can I Change the Username or Password Used to sign-in Into the App?

Unfortunately, this is not possible at the moment.
Can I Use a Different App Than The Suggested?

You’re free to use any app of your choice, but we only offer support for our recommended apps.
How Many Devices and Networks You Can Use

You can install the app on unlimited devices — there's no cap on installations. What's restricted...
How is The Nova Video Different From The Classic?

Key Differences Compared to the Classic Video: More stable: Improved performance and...
How to Get a Free Trial

1. Sign up here on the new dashboard and enter your details.     2. Select "Submit...
I Don't Remember my Login Details

Sign in into your account at https://nova.cfplatform.xyz by entering your email and password,...
One Video Subscription Per Account

Each ClearFront account supports one active video subscription at a time. If you currently have a...
Troubleshooting Common App Issues

If the app is crashing, freezing, showing a black screen, displaying an error code, or not...
Unsupported Devices

We Don't support Mag Box and Portals Roku devices Chromecast
VPN Usage: What You Need to Know

A VPN is not necessary to access our services, and customers should be aware that using one...
What is an API Call?

In this context, an API call refers to the number of simultaneous device connections your account...
Why We Can Only Assist Customers Who Contact Us from Their Registered Email

For your security and privacy, our support team can only assist customers who contact us from the...